My order hasn't arrived — what should I do?

Most parcels arrive on time, but couriers can be delayed. First, check the tracking link in your dispatch email.

A parcel is treated as lost if there's been a significant delay or no tracking update for 7 working days from the dispatch date or the last update. If that's happened, email support@cadetailing.co.uk with your order number.

We'll investigate with the courier straight away. Refunds or replacements are arranged once the investigation has finished.